Today, I was at the license branch to renew my license. It was fairly busy, so I was told to wait until my name was called. I rested my eyes for a bit until I heard a woman over the intercom in an awkward sort of manner say, "Shit-head, please report to the main desk." She repeated once more since no one came up. Suddenly the black woman sitting next to me had gotten off of her phone, and scream in fury, "IT'S SHA-THEAD NOT SHIT-HEAD." MLIA